Privacy Policy

Welcome to Gold Coast XP, your primary access to explore Africa. This Privacy and Cookies Statement explains how Gold Coast XP collects, uses, and shares personal information from users of its services, and the choices and rights users have regarding their information. By using our services, you acknowledge that you have read and understood this Privacy and Cookies Statement.

1. Information Collected and Processed

Gold Coast XP collects various types of information in order to provide and improve our services. The types of information we collect include:

• Contact Information: We collect information such as your name, email address, phone number, and other similar contact data when you register for an account, book a tour, activity, event, or service, buy a product, or contact us for support or other offerings.
• Transaction Information: When you make a booking or purchase through our platform, we collect information about the transaction, such as tour details, date and time, amount paid, and other related transaction details.
• Device Information: We collect information about your device, such as IP address, browser type, and other software or hardware information.
• Online Activity: We collect information about your activity on our platform, such as tours viewed, bookings made, and other interactions with our services.
• Geolocation: If you choose to enable location-based services, we may collect location data.

This information is collected directly from you, as well as from our local travel experts, service providers, business partners, and other third parties. We also use cookies and similar technologies to collect and store certain information about your browsing history and device. For more information about our use of cookies, please refer to the “Cookies” section of this Statement.

2. Information Uses and Purposes

Gold Coast XP uses the information we collect for various purposes, including:

• Registration: We use your contact information to register you for an account on our platform, enabling you to access our services and make bookings.
• Booking: We use your transaction information to process your bookings, provide you with customer service, and manage your account.
• Payment: We use your transaction information to process payments for your bookings via our payment processor Stripe. Please note that Gold Coast XP does not store your payment card details.
• Communication: We use your contact information to communicate with you about your bookings, respond to your inquiries, and send you updates about our services.
• Marketing: With your consent, we may use your contact information to send you promotional messages about our services, events, and special offers. You can opt out of receiving these messages at any time.
• Improvement: We use your online activity and device information to improve our services, develop new features, and enhance your user experience.
• Customization: We use your online activity and geolocation to personalize our services to your preferences, such as recommending tours and activities that may interest you.
• Legal Compliance: We use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions.
• Fraud Prevention: We use your information to detect, prevent, and respond to fraud, abuse, security risks, and threats to the integrity of our services.

Please note that we only process your information for these purposes in accordance with this Statement, your consent, or as required or permitted by applicable law.

3. Information Sharing

Gold Coast XP does not share your personal information with third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Marketplace Partners: We may share your information with our marketplace partners, such as local travel experts and event organizers, for the purposes of coordinating your bookings and providing the services you request.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Gold Coast XP, protect the personal safety of users of the Services, or protect against legal liability.
• Business Transfers: As we develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your information will be disclosed to such entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
• With Your Consent: Apart from the above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

4. Information Choices

At Gold Coast XP, we respect your privacy rights and provide you with reasonable access and choices regarding the personal information that you provide to us. Here are the choices we offer:

• Access and Update: You can access and update some of your information through your account settings. If you have chosen to connect your account to a social networking site, you can change your settings and remove permission for the app by changing your account settings.
• Deletion: You can delete your account by using the corresponding functionality directly on the service.
• Promotional Messages Opt-Out: If you do not want to receive promotional emails from us, you can opt-out by following the instructions in those emails. If you opt out of promotional messages, you may still receive other messages, like those about your account and legal notices.
• Cookies Opt-Out: You can opt out of some cookie-related processing by changing your cookie settings on your device, but doing so may adversely affect the functionality of the service.

Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions or to comply with our legal obligations.

5. Information on Children

Gold Coast XP is committed to protecting the privacy of children. Our services are not intended for children under the age of 13, or the age of consent in your jurisdiction, and we do not knowingly collect personal information from children under this age.

If we learn that we have collected personal information of a child under the age of 13, or the age of consent in your jurisdiction, without the consent of a parent or guardian, we will take steps to delete such information from our files as soon as possible.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us and we will take steps to ensure the information is removed.

6. Information Transfers

Gold Coast XP is a global platform, and your information can be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Gold Coast XP will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Information Security

The security of your personal information is important to us. Gold Coast XP takes reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

We implement various security measures such as encryption and authentication tools in line with the current technology to protect and maintain the security, integrity, and availability of your information.

Despite these measures, Gold Coast XP cannot guarantee or warrant the security of your information. Therefore, we advise you to take every precaution in protecting your personal information when you are on the Internet. For instance, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

8. Information Deletion and Retention

Gold Coast XP retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data: see the “Information Choices” section for further information. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Cookies

Gold Coast XP uses cookies and similar technologies to enhance your experience with our services. Cookies are small text files that are stored on your device when you visit our platform. They allow us to remember your preferences, understand how our platform is being used, and customize our content based on your needs.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the proper functioning of our platform. They include, for example, cookies that enable you to log into secure areas of our website.
• Performance Cookies: These cookies allow us to recognize and count the number of visitors to our platform and to see how visitors move around when they are using it. This helps us to improve the way our platform works.
• Functionality Cookies: These cookies are used to recognize you when you return to our platform. This enables us to personalize our content for you, greet you by name, and remember your preferences.
• Targeting Cookies: These cookies record your visit to our platform, the pages you have visited, and the links you have followed. We use this information to make our platform and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. However, please note that if you choose to disable cookies, some parts of our platform may not function properly.

10. Statement Changes

Gold Coast XP reserves the right to update this Privacy and Cookies Statement at any time. If we make changes, we will post the updated Statement on our platform and update the “Last Updated” date at the top of this document.

We encourage you to review this Statement periodically to stay informed about our practices. Your continued use of our services after the effective date of the changes constitutes your acceptance of the updated Statement.

If we make material changes that would impact your use of our services or your privacy rights, we will notify you more prominently, such as by sending you an email notification or displaying a notice on our platform.

11. Contact

If you have any questions or concerns about this Privacy and Cookies Statement or our data practices, or if you want to exercise your privacy rights, please contact us:

• Online: You can submit your request through our dedicated privacy portal on our platform.
• Email: You can email us at [email protected].
• Phone: +233 024 906 7342

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.

12. Europe and the UK

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR). Gold Coast XP aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• Right to Access: You have the right to access your Personal Data held by us.
• Right to Rectification: You have the right to have any inaccurate Personal Data about you rectified and to have any incomplete Personal Data about you completed.
• Right to Erasure: In certain circumstances, you have the right to the erasure of your Personal Data.
• Right to Restrict Processing: In certain circumstances, you have the right to restrict the processing of your Personal Data.
• Right to Data Portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your Personal Data.

To exercise any of these rights, please contact us using the contact details provided in the “Contact” section of this Statement.

Sure, here’s a draft for the “United States” section of the Privacy and Cookies Statement for Gold Coast XP:

13. United States

If you are a resident of the United States, you have certain data protection rights under various state laws. Gold Coast XP complies with these laws when processing your Personal Data.

• California: If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These include the right to access your Personal Data, the right to know what Personal Data is being collected about you, the right to know whether your Personal Data is sold or disclosed and to whom, the right to say no to the sale of Personal Data, and the right to equal service and price, even if you exercise your privacy rights.
• Other States: Various other states also provide certain data protection rights. Gold Coast XP complies with these rights as applicable.

To exercise any of these rights, please contact us using the contact details provided in the “Contact” section of this Statement.

14. California Consumer Privacy Act – Do Not Track Policy and CPRA

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

• Do Not Track Policy: Gold Coast XP respects your privacy and recognizes the “Do Not Track” setting in web browsers. When this setting is enabled, we will not use information from tracking cookies to deliver targeted advertising.
• CCPA: Under the CCPA, you have the right to access your Personal Data, the right to know what Personal Data is being collected about you, the right to know whether your Personal Data is sold or disclosed and to whom, the right to say no to the sale of Personal Data, and the right to equal service and price, even if you exercise your privacy rights.
• CPRA: The CPRA further expands your rights, including the right to correct inaccurate personal information, the right to limit the use and disclosure of sensitive personal information, and the right to opt out of the sharing of your personal information for cross-context behavioural advertising.

To exercise any of these rights, please contact us using the contact details provided in the “Contact” section of this Statement.